TruGreen of Austell, GA

“Hey, once again TruGreen fails to do what they say they are going to do. This is a habitual flawed practice of your company. Regardless if it’s your ground technician, manager, or CS representative, TruGreen consistently does NOT deliver. You have been absolutely NOTHING you promised to be when I enrolled in services nearly 2 years ago. You have been an absolute disappointment. Sad that I have to spend hours on my knees picking weeds annually and when I try to address this with you you try to upcharge me for additional services instead of addressing the problem you told me nearly 2 years ago you can easily knock out. It is ALSO sad to hear your own CS rep say after looking over internal call notes, that the TruGreen technician “didn’t use much product at all” on my lawn. Geez, I wonder why my lawn still looks like crap; and hence, me spending hours pulling weeds…a service I’m PAYING FOR. So disappointing…especially since I’ve given you multiple phone calls and asked for the manager to walk the lawn with me…and you have failed to even do that. Frustrated and mentally drain as I’m at a loss for words by your wretched performance.”

J. Howard via Google

“Our service tech was friendly and knowledgeable. He went over questions I had concerning a few troublesome weeds in my yard. He even applied additional treatment to these problem spots.”

linda white via Google

“Horrible, Horrible, Horrible. I used to have TrueGreen and cancelled several years ago because after several years with them, I ended up with more weeds in my lawn than when I started using them. I swapped to Northwest and my lawn improved dramatically over the course of the next 2 years, until Northwest got out of the lawn maintenance service and sold my service to, yup, you guessed it, TrueGreen! I now have more weeds than bermuda in my lawn since they did not put down any pre-emergent. During my last normal service, they put down fertilizer, lime, pre-emergent, and a herbicide. The ticket stated that I should see the weeds discolor and decline in 14-21 days. The ticket stated that the herbicide targets Annual broadleaf weeds, clover, dandelion, and wild carrot. After 22 days, the weeds were larger and more wide spread. I identified them as Poa Annua. I called to let them know that the herbicide had had no effect and told them what weed I had. I asked that they poison my weeds because they are getting out of control. They wet up a ticket for the following week and no one showed. I called on Friday of that following week and stated that no one showed, so they set up a call for the following Wednesday,. The technician came out and put out MORE pre-emergent and more lime, but no poison. The service ticket states that this product is good for Chickweed, Dandelion, and Henbit, but states nothing for Poa! I called and told them to put down Poison not Pre-emergent, so they came back 2 days later and put down MORE PRE-EMERGENT and MORE LIME, but NO POISON for the Poa. At this point, not only do I have more weeds than lawn, but I am worried that so much lime will burn my Bermuda Grass that is just now trying to green up. Save your money, these folks are inept or just don't care!!!”

John Buckley via Google