Turf Masters Lawn Care of Alpharetta, GA

“I used to be happy with the service. Last year things went very nicely with the lawn service (and this was in the pandemic, I was pleasantly surprised). However their service has gone down hill this year. There was one period where it went 9 weeks between services. By this time my lawn had basically turned into a mix of 'dollar spot' and weeds. When the employee arrived to perform the service, I went out to greet him and find out why the time between services had increased so greatly from previous treatments. He explained to me that their services had not changed in anyway, but after looking it up in the computer and contacting Cheyenne he relayed to me that I had missed a treatment and alerted to me that I needed to call in to get this taken off my bill. He said that he would apply extra treatment to help with the lawn since it had been such a long time and looked 'very rough'. He also explained that they were having some sort of labor issues and that people's schedules/locations were changing. So I called in to speak to the customer service team, They claimed that they did not know anything about this and that no service had in fact been missed and that I was misunderstanding the service tech. There was nothing they could do. They said that I could call back in a week or 2 if I was still having issues. Called back yesterday morning and am currently waiting for a tech to schedule a trip out. I will update this once the tech has addressed any issues. I have been told that the longest amount of time between services should only ever be 8 weeks, but that 6 weeks is the most common. My Service Appointments from 2021: February 3 (First service) March 16 (6 weeks from last service) April 10 (6 weeks from last service) July 1 (9 weeks from last service) UPDATE 7/29/2021: I was able to contact Matt Leiter the VP of Operations at Turf Masters and he quickly sent out a team to do another round on the lawn. The lawn does not look perfect, but is MUCH better than it was before. Changing from 1-star to 4-star. UPDATE 9/10/21: They have once again gone beyond their 8 week window for service. I had to call and speak with the VP once more to have some one come out. Frankly at this point we will be switching services next year. Changing back to 1-star.”

Austin Bass via Google

“They were good first year but this year it has been terrible service. I never had my yard like this even when I did it on my own. This is not professional service. I will think twice to with you next year. No one reached out to me even after 3 days. Heights of negligence.”

arun Khurana via Google

“We pay over $200 for this companies services and just encountered our first issue. A guy came to aerate our yard, front and back. He completely tore it up. He ran over a tree root in the front, snapped it in half and now it's sticking up out of the grass, there are huge holes in the front and back yard. We had a small sand pile right next to our fence in the back yard that had a tarp under it, he ran the machine over it, which dug up the tarp and made a mess. We are the first house on the block and it's a complete embarrassment to see how our yard looks now. I called yesterday and was told that they would leave a message for the guy that did it and we would get a call back, they of course, did not call back. My husband called again today and spoke with Cheyenne and told him someone would be here today to take a look. Now it's after 7 PM and still no one has showed up. I had to turn away my landscapers today who mow the lawn because of the disaster this guy created. Even the landscaper couldn't believe the condition our lawn was in. I'm fed up and disgusted.”

Alaine Carrello via Google